Gain the confidence to face conflict.

This course will teach you how to embrace and resolve conflict.

  • Discover how to walk toward conflict instead of trying to avoid it.

  • Learn to avoid responses that fracture.

  • Explore the 5 steps for moving through conflict.

Course curriculum

  • 1

    Introduction and Overview

    • Intro: Welcome to The Assistant's Guide to Conflict in the Workplace

    • Overview: Why care about conflict?

  • 2

    5 Steps for Moving Through Conflict

    • Step 1: Disarm, then Embrace Conflict

    • Step 2: Apply Appropriate Style of Conversation

    • Step 3: Respect and Validate

    • Step 4: Clarify for Mutual Understanding

    • Step 5: Align to a Unified Resolution

  • 3

    Conclusion

    • Process and Apply

Instructor: Bill Burrows

Longtime professional and personal coach.

Bill Burrows has been helping people resolve conflict for decades in the for profit and non-profit sectors, as well as with his 4 kids and 2 grandkids. :-)