Gain the confidence to face conflict.

This course will teach you how to embrace and resolve conflict.

  • Discover how to walk toward conflict instead of trying to avoid it.

  • Learn to avoid responses that fracture.

  • Explore the 5 steps for moving through conflict.

Course curriculum

    1. Intro: Welcome to The Assistant's Guide to Conflict in the Workplace

    2. Overview: Why care about conflict?

    1. Step 1: Disarm, then Embrace Conflict

    2. Step 2: Apply Appropriate Style of Conversation

    3. Step 3: Respect and Validate

    4. Step 4: Clarify for Mutual Understanding

    5. Step 5: Align to a Unified Resolution

    1. Process and Apply

About this course

  • $19.99
  • 8 lessons
  • 0.5 hours of video content

Instructor: Bill Burrows

Longtime professional and personal coach.

Bill Burrows has been helping people resolve conflict for decades in the for profit and non-profit sectors, as well as with his 4 kids and 2 grandkids. :-)